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What appeals to you about this role? Were you worj to approach it in a way that resulted in an overall positive outcome? How did you handle it, and how would you handle it today? You know what you consider to be great service; does your candidate have the same high expectations?

What do you think they could have done differently to make it better? People who can talk about their interests and carry on a casual conversation typically perform well in a customer service role. Have you ever bent the rules in assisting a customer? Look out for candidates who can only describe a single communication approach; they may be too inflexible.

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Give a specific instance and explain how you handled it. Observing how someone interacts with the outside world will speak volumes about their self-awareness and personal motivations. It can give them time to formulate their thoughts, and it can also result in them revealing more than they initially intended. Orr the answers, you need to hear specific, true stories of past service experiences. I encourage managers to take potential support hires out for coffee. If so, how?

What went wrong? Beware of people who claim never to qa been stumped or who can only give examples where another team or colleague provided the final answer. Are they always looking to learn new skills?

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Good candidates will be able to worm why customer service matters to a business and give clear examples of good and bad service. Often, the best stories as come out when candidates have had a few minutes to think about an earlier question. Below, Cassie Marketos provides some useful tips for conducting better interviews. What appeals to you about this role? Can you tell me about a time when you received poor customer service? If so, how? What did you do with that feedback?

Here are some good storytelling questions to get you started: Tell me about a time when you whole trying to convince somebody to do something.

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Can you tell me about a time when you were proud of the level of service you gave a customer? Can you tell me about a time when you made a great contribution to your team? The antidote?

Here are some good storytelling questions to get you started: Tell me about a time when you were trying to convince somebody to do something. How did you handle it, and how would you handle it today? Can you tell me about a chay when you needed to convince a customer or teammate to change the way they were working e. These questions chst you an opportunity to understand what a candidate will be like to work with.

Try some of these examples: What interests you about customer service, in particular? Why is that subtext so important?

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When responding to a customer, how do you decide what information to include and what to leave out? How did you hear about our company? Can you tell me about a time when you received poor customer service? It can give them time to formulate their thoughts, and it can also result in them revealing more than they initially intended. Look for people who show humility and take responsibility for their mistakes.

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❶In the answers, you need to hear specific, true stories of past service experiences. Can you tell me about a time when you received poor customer service?

Good candidates will be able to cha why customer service matters to a business and give clear examples of good and bad service. Is there something specific that stands out to you about the product or team? Look out for candidates who can only describe a single communication approach; they may be too inflexible.

Can you tell me about a customer who you found difficult to understand and how you approached that interaction? Is there a ahile between customer service and customer support? Did your team ever have a project go completely awry? How did you handle it, and how would you handle it today?

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Good candidates will share detailed examples from their own experiences and will be able to answer follow-up questions about those examples. Learn More 23 customer service interview questions to ask candidates Ask every candidate the 23 customer service interview questions below fhat get the information you need to hire top talent. You know what you consider to be great service; does your candidate have the same high expectations?

Is there something specific that stands out to you about the product or team?|Learn More 23 customer service interview questions to ask candidates Ask every candidate the 23 customer service interview questions below to get the information you need to hire top talent. How would you define good customer service?

What appeals to you about this role? Can you tell me about a time when you received poor customer service? Is there a difference between customer service and customer support? The first five questions on our list help you find candidates who share your underlying beliefs about the role customer service plays in an organization.

You know what you consider to be great service; does your candidate have the same high expectations? Good candidates will be able to explain why customer service matters to a business and give clear examples of good and bad service. They should be prepared to talk about your specific company and how customer service might contribute to its success.

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Watch out for people who really want a different role but see customer service as the easiest way to get a foot in the door. Can you tell me about a time when you were proud of the level of service you gave a customer?

Have you ever dealt with an unreasonable customer?] Chat or 20 qs while at work. Search For A Man. Chat or 20 qs while at work.

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